Frequently Asked Questions

For all your business support services, there is a 30-day notice for cancellation, however if you are left with retained hours for that month, they are non-refundable.

For our Capsule CRM training and Business admin audit, there is a 24-hour notice for cancellations which is non-refundable, although it comes with the option to amend the date.

On-site working is decided on a case-by-case basis and is dependent on individual circumstances, e.g. location, hours required etc.

Mileage is charged at 45p per mile and is calculated from my postcode to yours.

For adhoc support, invoices are raised on the last working day of the month and are due to be paid within 7 days from the date of the invoice.

For monthly retainer support, invoices are raised on first day of the month and must be paid within 7 days or the day the support starts. If payment is not received support will cease until the invoice has been paid. 

No hours are able to be rolled over unless agreed with in advance.

Prices are included on service pages, but generally:

Our typical monthly retainer package for business admin support costs start from £320 a month giving you 10 hours of work (2.5 hours a week).

One off-projects, we charge £38 per hour.

A Virtual assistant ‘aka’ VA or sometimes known as a Virtual PA, is an independent contractor who provides administrative services to clients. Some Virtual Assistants may provide additional admin services and Pellings Business Solutions  is one such business. We provide comprehensive support services to assist in all areas of your business. Many virtual assistants work remotely and some offer onsite working.

All our Virtual Assistants supply our own equipment, have our own business insurances and are in control of our own income tax returns – you only pay for the hours worked. For example, on our retainer package or if we have worked with you on an ad hoc project, we can supply a Clockify report indicating the hours our Virtual Assistants and Business Support Assistants have worked.

An administrative employee works for an employer. Administrative assistants (and executive assistants and secretaries) mainly work on site at their employer’s offices. These administrative and executive assistants may even occasionally perform some of their work from home, but they are still employed.

As a business, you will be responsible for all equipment required to perform your employers duties: paying holiday, sick pay, contributing towards their pension, furloughing your staff if the need arises, ensuring you have enough work for their contracted hours and finding office space for them when working onsite.